The Centre is pleased to announce the commencement of its new online booking system. This enables clients to start their booking process online.
Why use the online booking system?
The online booking system is available 24 hours, 7 days a week.
This therefore allows clients to start their booking with us at any time.
If our phone lines are busy during business hours, clients can also start their booking online instead.
How do clients make an online booking?
To start an online booking, clients can simply go to our website’s Book Appointment button on our website.
Once we receive an online enquiry, we then contact the person enquiring to complete their booking. This involves us doing some final checks to ensure we are able to see the person about the matter they are enquiring about.
What if I still want to talk to someone to make my booking?
If clients prefer to speak with one of our staff to book an appointment, this can still be done by calling us as usual on 1800 062 608. Clients don’t have to use the online booking system if they don’t want to.
Cairns Community Legal Centre acknowledges the Traditional Owners and Custodians of the land on which
we live, work and travel.
We pay deep respect to Elders past, present and emerging.
Cairns Community Legal Centre acknowledges the Traditional Owners and Custodians of the land on which we live, work and travel.
We pay deep respect to Elders past, present and emerging.
ABN: 87 237 848 993
The Cairns Community Legal Centre Inc (‘the Centre’) is committed to protecting your privacy and confidentiality. The Centre collects and manages personal information in line with the requisite State and Federal privacy legislation. This collection notice outlines the ways that we collect, manage, use and disclose personal information about individuals.
Collection of Personal Information
We collect personal information about:
“Personal information” may include:
To provide legal assistance we need to collect some personal information about you and others. If you do not provide the information we request, we may not be able to assist you.
Personal information may be collected in a number of different ways including:
Use of Personal Information
Personal information may be used to:
We consider that you would expect us to use your personal information in these ways. We may also send you promotional materials about our services. If you no longer wish to receive such material, please contact the Centre. We will not use your personal information for other purposes.
Disclosure of your Personal Information
Parties who we may disclose your personal information to include:
We may provide personal information to our outreach services and other organisations who may be able to assist you. De-identified information may be provided to our funders to ensure that you are receiving a quality service.
In some instances, we may be required or authorised by law to disclose information without your express consent such as to fulfil legal and/or contractual obligations. We may also be required to provide information to our insurers if a claim is made against the Centre.
Use of our Website
When browsing or searching our website, our server automatically collects navigational data to help us improve our website content. One way that navigational data is collected is by placing “cookies” in your browser file on your hard drive. Cookies do not capture or track personal information and cannot identify you as an individual. You can modify your browser to prevent this happening if you wish.
You are advised that there may be security risks by you transmitting information across the internet. Your data and information may not be secure.
Changes to your Personal Information
To help us provide you with a service and keep our records up-to-date, please tell us when your contact details change, or if you become aware that information we are holding is no longer accurate.
Security of your Personal Information
The Centre is committed to protecting your personal information from misuse or loss, and from unauthorised access, modification and disclosure, and will take reasonable steps to do so. Your information is held securely in our office storage area and/or electronically in our database.
Disposal and Destruction of your Personal Information
The Centre retains all documents for a minimum period of 7 years. If we no longer need or are no longer required to hold your personal information, we may destroy or permanently de-identify that information, without further notice to you.
Changes to this Notice
From time to time, it may be necessary for us to review or amend our privacy notice. Any changes will be advised by posting an updated version on our website.
Feedback and Complaints
If you would like to provide feedback or make a complaint you can:
If you wish to make a complaint, please address your complaint to the Centre’s CEO.
How to access your Personal Information
You can request access to your personal information held by the Centre by making a request to our Principal Solicitor.
Want to Know More
For more information about your privacy visit our website or the requisite Privacy Commissioner’s Office www.oic.qld.gov.au
Clients who are deaf, hearing or speech impaired can contact the Access Hub on 133 677 for
assistance with contacting us by telephone.
https://www.accesshub.gov.au/
The information provided on this site does not constitute legal advice. The information provided is general information only. The information is a guide only and not a full explanation of the law. When making decisions seek further advice.
Nor does the information provided on this site provide a full explanation of all of the Centre’s services, activities or operations. For more information please contact the Centre.
Also, while the Centre takes all reasonable precautions to ensure that its computer systems are free from viruses, we can take no responsibility for any damage to the computer systems of any user of our website and users access and use our website at their own risk.
