The Cairns Community Legal Centre Inc (‘the Centre’) is committed to protecting your privacy and confidentiality. The Centre collects and manages personal information in line with the requisite State and Federal privacy legislation. This collection notice outlines the ways that we collect, manage, use and disclose personal information about individuals.
We collect personal information about:
“Personal information” may include:
To provide legal assistance we need to collect some personal information about you and others. If you do not provide the information we request, we may not be able to assist you. Personal information may be collected in a number of different ways including:
Personal information may be used to:
We consider that you would expect us to use your personal information in these ways. We may also send you promotional materials about our services. If you no longer wish to receive such material, please contact the Centre. We will not use your personal information for other purposes.
Parties who we may disclose your personal information to include:
We may provide personal information to our outreach services and other organisations who may be able to assist you. De-identified information may be provided to our funders to ensure that you are receiving a quality service.
In some instances, we may be required or authorised by law to disclose information without your express consent such as to fulfil legal and/or contractual obligations. We may also be required to provide information to our insurers if a claim is made against the Centre.
When browsing or searching our website, our server automatically collects navigational data to help us improve our website content. One way that navigational data is collected is by placing “cookies” in your browser file on your hard drive. Cookies do not capture or track personal information and cannot identify you as an individual. You can modify your browser to prevent this happening if you wish.
You are advised that there may be security risks by you transmitting information across the internet. Your data and information may not be secure.
To help us provide you with a service and keep our records up-to-date, please tell us when your contact details change, or if you become aware that information we are holding is no longer accurate.
The Centre is committed to protecting your personal information from misuse or loss, and from unauthorised access, modification and disclosure, and will take reasonable steps to do so. Your information is held securely in our office storage area and/or electronically in our database.
The Centre retains all documents for a minimum period of 7 years. If we no longer need or are no longer required to hold your personal information, we may destroy or permanently de-identify that information, without further notice to you.
From time to time, it may be necessary for us to review or amend our privacy notice. Any changes will be advised by posting an updated version on our website.
If you would like to provide feedback or make a complaint you can:
If you wish to make a complaint, please address your complaint to the Centre’s Director.
You can request access to your personal information held by the Centre by making a request to our Senior Solicitor.
For more information about your privacy visit our website or the requisite Privacy Commissioner’s Office www.oic.qld.gov.au
1800 062 608 | (07) 4031 7688
Mon – Fri | 9am-4pm
2nd Floor, Main Street Arcade
82 Grafton Street Cairns
Mon – Thu | 9am-4pm
Fri | 9am - 12pm.
© Cairns Community Legal Centre 2023